Valley Veterinary Clinic Current Policy and Hours, effective September 17, 2020
Curbside Service Only Until October 1st
Monday-Friday Hours: 7:30 a.m. to 5:30 p.m. Please call 505-326-2237 for appointments.
Saturday Hours: 8 a.m. – 4 p.m.
In our ongoing effort to protect our staff and clients, and to continue to comply with the state’s Veterinary orders, we are continuing curbside service until October 1st. Curbside service allows our staff to be the most efficient for getting our clients in for appointments as well ensuring we are providing the safest atmosphere for staff and our clients. In order to keep ALL safe, we are taking recommended safety precautions such as: (1) Practicing Curbside service only in all facets of our services (2) Wearing PPE such as facemasks and gloves, washing hands, practicing social distancing, etc. We encourage our clients to wear masks as well (3) Monitoring staff for any signs or symptoms including taking daily temperatures, etc. (4) Keeping our office disinfected throughout the day. (5) If you are sick or have been exposed to someone who is sick, please advise our staff so other arrangements can be made.
BOARDING: Our BOARDING facility is now open and curbside drop off and pick up will be in effect. Please use the spaces marked A and B in front of the boarding doors. Boarding hours:
Monday – Friday: 7:30 a.m. – 1 p.m., 2 p.m. – 5:30 p.m. and drop off/pick up until 5 p.m. Saturday: 8 a.m. – 12 p.m., 2 p.m.- 5:30 p.m. and drop off/pick up until 5:00 p.m. Sunday: 3 p.m. – 5:30 p.m.
GROOMING: Unfortunately, our groomer has gone another direction and we will no longer have grooming services available at our facility, at least for the near future. We sincerely apologize for the inconvenience and recommend you look to get your pets groomed where you can get them done in a timely fashion.
EMERGENCIES: As always, we are available for EMERGENCY CALLS AFTER HOURS by calling 505-326-2237. There are emergency fees associated with ER visits. Again, Curbside service during ER visits will be in place.
EUTHANASIA: In the unfortunate situation that you have to make a quality of life decision (euthanasia) and want to be present, we will allow up to two people with face masks and we can do this procedure on the front yard grass area by picnic table or we will allow up to two family members in the office wearing masks.
PRESCRIPTION REFILLS AND FOOD PICK UP CURBSIDE SERVICE: Is in effect for all prescriptions and/or food ordered. Please call ahead of time to get your prescriptions and/or food ordered at which time you may pay by credit card. When you arrive at the office to pick up your order, please park at the DESIGNATED SPOT DIRECTLY IN FRONT OF CLINIC, stay in your vehicle and call the clinic at 505-326-2237 and our staff will bring your order to you. If needed, you may pay by cash or check at this time. Credit card, called in, is the preferred method of payment.
CURBSIDE VETERINARY APPOINTMENTS can be accommodated: We will follow these protocols:
As always, dogs must be on a leash and cats in a carrier. You must get your pet out of your car and present to our staff member; a staff member CANNOT go into your car to retrieve your pet. If your dog is nervous you can walk him or her up to the clinic door with the staff member. If your dog or cat has an inclination to be a fear biter please inform our staff so we can use a muzzle for the safety of your pet and our staff.
When you arrive please stay in your car and call 505-326-2237 and let us know what spot you are in. A team member will have you fill out a history form if you have not already completed it via our website (https://www.valleyvetpet.com/forms/) under forms. After the form is filled out, our team member will collect your pet and the form.
There are eight numbered, designated parking spots. When you arrive call the office 505-326-2237and let us know what spot you are located in. IF YOU DO NOT HAVE AN AIR CONDITIONED CAR TO WAIT IN, LET THE STAFF KNOW WHEN YOU CALL AND WE CAN ARRANGE A DROP OFF APPOINTMENT OR HAVE YOU WAIT IN THE DEDICATED PICNIC AREA IN THE FRONT YARD OR IN THE GRASSY AREA.
While you wait in your car, your pet will be examined. After the examination, the veterinarian will call you to answer any questions you may have and to discuss treatment options and to review a treatment plan/estimate.
Once we have your permission and treatment consent form if needed, we will proceed with treatment plan.
Upon completion we will bring your pet back to your car or, if dropped off, schedule a pickup time. Please do not leave your car unless told and please stay in the same parking spot to prevent confusion.
Payment will be by phone and we will call to take payment or send a staff member out with a wireless credit card terminal or take your check or cash.
If you are sick or have been exposed to someone who has been sick, please advise our staff of this when you make your appointment so we can discuss and make other arrangements.
CURBSIDE DROP OFF SERVICE: We encourage drop-offs as another option. The above protocol for dropping off your pet will be in effect. We will have you fill out a pet history form and sign a consent form. Please make sure we have a phone number for contacting you. A doctor will call to discuss exam findings and treatment recommendations and set up a curbside pickup time. Payment can be made by credit card, cash or check.
This has been one of the most trying times in Dr. Woodson’s and Dr. Alvarez’s career of 35 years in business! We hope the end is in site as we miss the interaction, the communication, and educational experiences with our clients and patients that Valley Vet is known for. Not to mention the hugs and sharing of the Human – Animal bond on a daily basis! Our dedicated staff and doctors who has stuck it out with us and while being shorthanded have been nothing short of amazing!!!! PLEASE give them an encouraging comment or smile and save those hugs up!!
Please follow our guidelines to keep our staff, clients, and pets healthy! We are in this together! Follow us on Facebook (Valley Veterinary Clinic) to keep abreast of any changes.
We are FARMINGTON STRONG!
We love you our Valley Vet Family!
Dr. Alvarez, Dr. Woodson, Dr. Fraser, Dr. Mouton, Dr. Miranne and our dedicated Team